Payments
Overview
At Monira.shop, we want your checkout to be quick, simple, and secure. This Payment Policy explains which payment methods we accept, when you are charged, and how we protect your payment information.
Accepted Payment Methods
We accept the following secure payment methods:
- Visa (credit and debit)
- Mastercard (credit and debit)
- American Express
- Apple Pay
- Google Pay
- Shop Pay
All available payment options are displayed at checkout before you complete your order.
Payment Methods We Do Not Accept
We do not currently accept PayPal, bank transfers, cheques, cash on delivery, or cryptocurrency. All orders must be paid online through our secure checkout.
Currency
All prices on our website are displayed and charged in British Pounds Sterling (GBP £). If you use a card issued outside the United Kingdom, your bank may apply currency conversion or foreign transaction fees. These fees are set by your bank and are not charged by Monira.shop.
Prices and Taxes
All prices shown on our website include any applicable taxes. Shipping is free on all UK orders, so the total you see at checkout is the total you pay. There are no hidden fees or additional charges.
When Your Payment Is Taken
Payment is taken in full at the time you place your order. Once your payment has been successfully authorised, you will receive an order confirmation email with a summary of your purchase.
If an item becomes unavailable after you have paid, we will contact you to offer an alternative product or issue a full refund to your original payment method.
Payment Security
Your security is our priority. All payments on Monira.shop are processed through Shopify's secure checkout and its PCI-DSS compliant payment partners. Our entire website is protected with SSL encryption, which keeps your personal and payment information private during transmission.
Monira.shop never sees or stores your full card number or security code. Your card details are handled directly by our secure payment providers.
Payment Verification and Fraud Prevention
To protect our customers, all orders are automatically checked for signs of fraud. Some payments may require additional verification through 3D Secure, such as a code sent by your bank or approval in your banking app.
We reserve the right to cancel any order that appears fraudulent or cannot be verified. If this happens, any payment taken will be refunded in full to the original payment method.
Declined Payments
If your payment is declined, please check that your card details, billing address, and security code are entered correctly, and that your card has sufficient funds. If the problem continues, please contact your bank or card provider, or try a different payment method. Your order will not be placed until payment has been successfully completed.
Discount Codes
Discount codes must be entered at checkout before payment is completed. Only one discount code can be used per order unless otherwise stated. Discount codes cannot be applied after an order has been placed and have no cash value.
Refunds
Approved refunds are issued to the original payment method used for the purchase and are processed within 5 days of receiving your returned item. Depending on your bank or card provider, it may take a few additional business days for the funds to appear in your account. For full details, please read our Refund Policy.
Payment Disputes
If you have a problem with a charge on your account, please contact us first at support@monira.shop. We will investigate and work with you to resolve the issue quickly. Contacting us before raising a dispute with your bank often leads to a faster resolution.
Contact Us
If you have any questions about payments or your order, please contact us:
Monira.shop
Address: 8 Ferndale, Wrexham LL13 9BB, United Kingdom
Email: support@monira.shop
Phone: +44 7846798369
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
We respond to all inquiries within 24 hours.