FAQs
Do you ship outside the United Kingdom?
Not at the moment. We currently deliver to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
How much does shipping cost?
Shipping is completely free on all orders within the United Kingdom, with no minimum order value.
How long will my order take to arrive?
Orders are processed within 1 to 2 business days (Monday to Friday), and delivery takes 1 to 3 business days after dispatch. In total, you can expect your order within 2 to 5 business days. Orders placed before 6:00 PM (UK time) on a business day begin processing the same day.
Will I receive a tracking number?
Yes. Once your order has been dispatched, we'll send you a shipping confirmation email with your tracking number and a link to follow your parcel. If you haven't received it within 2 business days of ordering, please contact us at support@monira.shop.
Can I change my delivery address or cancel my order?
Yes, as long as your order hasn't been dispatched yet. Please email us at support@monira.shop with your order number as soon as possible. Once an order has been dispatched, it can no longer be changed or cancelled, but you can return it under our Refund Policy.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods shown at checkout. All payments are processed through a secure, encrypted checkout, and we never store your full card details.
Are your prices in British Pounds?
Yes. All prices are shown in British Pounds Sterling (GBP £) and include any applicable taxes. There are no hidden fees at checkout.
Do the product colours look the same in real life?
We photograph our bags as accurately as possible, but colours may appear slightly different depending on your screen settings. Each product page also includes a description and dimensions to help you choose.
What is your return policy?
You can return items within 30 days of receiving your order. Items must be new or slightly used, meaning only handled or tried on, with no damage, stains, or signs of regular wear, and returned with all original accessories. Full details are available in our Refund Policy.
How do I return an item?
Email us at support@monira.shop with your order number and the item you'd like to return. We'll reply within 24 hours with return instructions and our return address. Please don't send items back without contacting us first.
Who pays for return shipping?
For non-defective returns and exchanges, the customer pays the return shipping cost. We recommend using a tracked postal service. If your item is faulty, damaged, or incorrect, we cover the full cost of return shipping.
Do you charge a restocking fee?
No. We never charge restocking fees. You'll receive a refund of the full price you paid for the item.
How long does it take to receive my refund?
Approved refunds are processed within 5 days of receiving your returned item and are issued to your original payment method. Your bank or card provider may take a few extra business days to show the funds in your account.
Can I exchange my bag for a different one?
Yes. You can exchange your item for a different colour, style, or product, subject to availability. Once we receive your return, we'll ship your new item free of charge. If prices differ, we'll refund the difference or send you a secure payment link for the remaining amount.
What should I do if my item arrives damaged or faulty?
Please contact us within 48 hours of delivery at support@monira.shop with your order number and clear photos of the issue. We'll arrange a free return and offer you a replacement or a full refund.
What if my parcel is lost?
If your order hasn't arrived within the estimated delivery time, please check your tracking information first, then contact us. If the parcel is confirmed lost, we'll send a replacement or issue a full refund at no extra cost to you.
How should I care for my bag?
To keep your bag looking its best, store it in its dust bag away from direct sunlight and moisture, avoid overloading it, and wipe it gently with a soft, dry cloth. Avoid harsh chemicals or cleaning products. Check the product description for any specific care instructions.
Is my personal information safe?
Yes. Our website uses SSL encryption, payments are processed by secure, PCI-DSS compliant providers, and we handle your data in line with UK data protection law. Read our Privacy Policy for full details.
How can I contact you?
You can reach our customer service team by email at support@monira.shop or by phone at +44 7846798369. We're available Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 4:00 PM. We respond to all inquiries within 24 hours.