Shipping policy
Overview
At Monira.shop, we want you to receive your new bag quickly and safely. This Shipping Policy explains where we deliver, how long delivery takes, and what to expect once your order has been placed.
Free Shipping on All Orders
We offer free standard shipping on all orders delivered within the United Kingdom. There is no minimum order value, and no shipping fees are added at checkout.
Shipping Destinations
We currently ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. All orders are delivered directly to the customer's address provided at checkout.
We do not currently ship outside the United Kingdom.
Order Processing Time
All orders are processed and prepared for dispatch within 1 to 2 business days. Our business days for order processing are Monday to Friday, excluding UK public holidays.
Order Cut-Off Time
Orders placed before 6:00 PM (UK time) on a business day begin processing the same day. Orders placed after 6:00 PM, or on Saturdays, Sundays, or UK public holidays, begin processing on the next business day.
Delivery Time
Once your order has been dispatched, delivery takes 1 to 3 business days. Our courier partners deliver Monday to Saturday.
Total Estimated Delivery Time
Combining processing and delivery, you can expect to receive your order within 2 to 5 business days from the date your order is placed.
| Stage | Timeframe |
|---|---|
| Order processing | 1 – 2 business days (Monday – Friday) |
| Delivery after dispatch | 1 – 3 business days (Monday – Saturday) |
| Total estimated delivery | 2 – 5 business days |
| Shipping cost | Free |
Delivery times are estimates and may occasionally be affected by factors outside our control, such as courier delays, severe weather, or high seasonal demand. During busy periods, such as Black Friday and the Christmas season, we will do our best to keep delivery within these timeframes.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email. Once your order has been dispatched, we will send you a shipping confirmation email that includes your tracking number and a link to follow your parcel's progress.
If you have not received your tracking information within 2 business days of placing your order, please contact us at support@monira.shop.
Delivery Address
Please make sure your delivery address is complete and correct when placing your order. If you notice a mistake, contact us as soon as possible at support@monira.shop. We can update your address only if your order has not yet been dispatched.
We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout. If a parcel is returned to us because of an incorrect address, we will contact you to arrange redelivery.
Missed Deliveries
If you are not at home when the courier attempts delivery, the courier will usually leave a card or notification with instructions to rearrange delivery or collect your parcel from a local collection point. Please follow these instructions promptly, as uncollected parcels may be returned to us.
Delayed, Lost, or Missing Parcels
If your order has not arrived within the estimated delivery time, please first check your tracking information. If your parcel still hasn't arrived, contact us at support@monira.shop with your order number, and we will investigate with the courier.
If your parcel is confirmed as lost, we will send you a replacement or issue a full refund at no extra cost to you.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery at support@monira.shop, including your order number and clear photos of the damaged item and packaging. We will arrange a replacement or a full refund in line with our Refund Policy.
Returns
If you would like to return an item, please see our Refund Policy for full details on return eligibility, timeframes, and how to send your item back.
Contact Us
If you have any questions about shipping or your order, please contact us:
Monira.shop
Address: 8 Ferndale, Wrexham LL13 9BB, United Kingdom
Email: support@monira.shop
Phone: +44 7846798369
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
We respond to all inquiries within 24 hours.